FAQs

To sign up for the challenge register for your FREE swim cap and fundraising pack here.

When you register, your fundraising page will be automatically set up for you.

Yes! When you register, simply choose to create or join a team. If you've already registered, log into your account and click on the ‘Create team’ tab, you can then create a team fundraiser and invite others to join you.

If you need any support, please email us at virtualevents@dementiauk.org.

This is a virtual challenge so you can do it throughout November. Have a look at our handy swim calculator to help you work out how many lengths you need to do!

No, taking part in the November Swim Challenge is free!

There is no fundraising target for this challenge – we just ask you to raise as much as you can for families affected by dementia.

Once you register for the challenge and set up a fundraising page, we’ll send your free swim cap. Please note it may take up to two weeks to arrive.

You certainly can. We’ll send you a sponsorship form in your fundraising pack, but if you need more than one form, simply download and print more copies here.

The easiest way to send cash donations to Dementia UK is by donating to your online fundraising page. Alternatively, you can:

Donate via our website

Please email virtualevents@dementiauk.org for your supporter reference number.

Send in a cheque made payable to Dementia UK. Enclose a note including your full name, the email address that you used to register for your swimming cap, and an explanation that you raised the money for the November Swim Challenge. Post it to us at:

Dementia UK
7th Floor
One Aldgate
London
EC3N 1RE

Make a payment by phone by calling 0300 365 5500

Strava is a free, easy to use app that can track your kilometres throughout November. We highly recommend downloading it for this challenge. You can then take screenshots of your activity, and share them onto your fundraising page, to keep your supporters up to date. You will also receive a November Swim Challenge tracker with your fundraising pack, which you can use to tick off your kilometres.

Another option, is to count your lengths and use our handy swim calculator to support your distance tracking. 

If you have any questions about the event, you can contact us at virtualevents@dementiauk.org or 0300 365 5500.
 
If you need the support of our Admiral Nurses, you can call 0800 888 6678 (Monday-Friday 9am-9pm, Saturday and Sunday 9am-5pm), email helpline@dementiauk.org or visit our website https://www.dementiauk.org/get-support/.

Yes. Donations made through Funraisin – our secure online fundraising platform – are sent to Dementia UK. 

Like most online donations, your donation is subject to a standard payment processing fee charged by our payment provider, Stripe. This fee is typically 1.4% of the donation + 25p per UK card transaction.  

Dementia UK does not pay any platform fees for donations made through Funraisin. The platform is funded through the optional contributions that some donors choose to make.

When you donate through Funraisin, you will see the option to add a voluntary contribution alongside your donation. 

This optional contribution helps cover the running costs of Funraisin, including payment technology, fraud protection, customer support, ongoing platform improvements and compliance. If you choose to contribute, you will help cover these costs so Funraisin can continue to provide a free fundraising platform for Dementia UK and other charities. 

No. The contribution is completely voluntary. 

If you'd rather not add it, simply select ‘I don't wish to help cover costs’ during the donation process. Your donation will still be processed and sent to Dementia UK, and choosing not to contribute will not affect your donation or your fundraising experience.